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FAQ

Product Related

What is the 30-Day Smile Trial?

We understand that finding the right water flosser is a daunting task, and that everyone is different.

We're confident that you'll love the nufloss Water Flosser as much as we do, and we're certain it'll deliver real, long-lasting, transformative change to your oral health. But if it's not for you, you're covered by our 30-Day Smile Trial that starts from the date you receive the nufloss.

There’s no better way to test out the nufloss than to have it in your very own home! If for any reason you're not completely in love with it, just contact us and we will organize your refund. Happier, healthier gums & teeth within 30 days, or your money back.

Can I use mouthwash instead of water?

Yes, you can use mouthwash. Simply rinse the unit with clean water after each use. Avoid using baking soda and salt.

How long, and how often should I floss?

We recommend flossing daily for 1 - 2 minutes to maintain good oral health.

How often do I need to replace my tips?

Depending on how often you use your flosser, we recommend you replace your tips every 3 to 6 months. You may purchase additional tips here.

Is nufloss safe for children?

Absolutely, we do recommend supervision when they first start out to ensure that the correct technique is used. We also recommend children to start at the lowest pressure setting.

How do I use nufloss without getting wet?

Detailed Instructions on how to use nufloss is available in the user manual that is included in your purchase. Here are two simple tips to keep you dry:

1. Lean forward over the basin
2. Ensure that your mouth is slightly ajar when flossing to allow the water to run out into the basin

Can I floss if my gums are bleeding?

It's not unusual for your gums to bleed slightly when using a water flosser the first time, don't panic!

Keep nufloss on the lowest pressure and increase it over time to a comfortable level. If bleeding does not subside after using your flosser regularly, see a dentist or dental hygienist as this may be indicative of something serious.

How do I charge my nufloss?

Simply connect the USB Charging Cable provided into nufloss and to a power source. This can be direct from your power outlet using any standard USB adapter, or from a power bank and even a laptop!

Does nufloss replace brushing?

No. Water flossing is great for cleaning between teeth and around the gum line. It does not clean the surface of your teeth and brushing twice daily is recommended to maintain good oral hygiene.

Is nufloss available in stores?

nufloss is only available online. We do not sell in retail stores.

In order to bring you direct-to-consumer pricing, our products are manufactured exclusively, bringing cost savings direct to consumers by cutting out the middleman.

Order Related

How long does shipping take?

We provide Free Worldwide Standard Shipping on all orders. All orders will be dispatched from our warehouse within 48 hours.

USA (USA Warehouse)
Standard Shipping: 3-5 business days
Express Shipping: 2-3 business days

UK (UK Warehouse)
Standard Shipping: 3-5 business days
Express Shipping: 2-3 business days

Spain (Spain Warehouse)
Standard Shipping: 3-5 business days
Express Shipping: 2-3 business days

Canada / Europe / Australia / New Zealand / Asia 
Standard Shipping: 5-10 business days
Express Shipping: 3-6 business days

Middle East / Rest of the World
Standard Shipping: 8-20 business days
Express Shipping: 5-10 business days

These delivery estimates are based on the average delivery time of previous orders but can vary based on the destination country and whether the delivery address is located within a metropolis or regional area.

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30-Day Smile Guarantee

Enjoy happier, healthier gums & teeth within 30 days or simply return it for a full refund.

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Free Worldwide Shipping

All orders are processed and shipped within 48 hours and delivered to you in 3 to 5 days.