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Shipping Policy

Order tracking
Please click here to access your order tracking page

Shipping Times
We provide Free Worldwide Standard Shipping on all orders. All orders will be dispatched from our warehouse within 48 hours.


USA (USA Warehouse)
Standard Shipping: 3-5 business days
Express Shipping: 2-3 business days

UK (UK Warehouse)
Standard Shipping: 3-5 business days
Express Shipping: 2-3 business days

Spain (Spain Warehouse)
Standard Shipping: 3-5 business days
Express Shipping: 2-3 business days

Canada / Europe / Australia / New Zealand / Asia 
Standard Shipping: 7-15 business days
Express Shipping: 3-7 business days

Middle East / Rest of the World
Standard Shipping: 8-20 business days
Express Shipping: 5-10 business days

These delivery estimates are based on the average delivery time of previous orders but can vary based on the destination country and whether the delivery address is located within a metropolis or regional area.

Free Worldwide Express Shipping
Free Worldwide Express Shipping for orders above US$200

Standard Shipping Rates
Free

Express Shipping Rates (US/UK)
Orders below $100 - $15
Orders below $200 - $30

Express Shipping Rates (Rest of the World)
Orders below $100 - $25
Orders below $200 - $40

Processing Times
Do note that processing times are not included in shipping times. Please allow an additional 1-2 business days for your orders to be processed before they are shipped by the respective shipping methods.

Order Cancellation
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. Once an order is placed we incur irreversible fees and are unable to do so free of charge. We strictly adhere to the following cancellation policy:

  • All orders will incur a $15 cancellation fee.
  • Refunds will be refunded to the original form of payment.

If you cancel your order after it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return.

Tracking codes
You will receive a shipment notification with a tracking code once your order has shipped.

A tracking link will automatically be emailed to the email used to purchase. Please allow between 3-5 days for the tracking numbers to be updated.

Countries
We deliver to all countries worldwide, excluding the following 5 countries: Cuba, Iran, Iraq, Syria and North Korea.

Delays
We will not be held responsible for any delays that are out of our control. (e.g. customs delays / holiday or peak period congestion / bad weather conditions etc.)

Stock Availability
Depending on stock availability, if your shipping address is close to one of our warehouses located across the globe, it can arrive earlier than expected 

We strive to provide top-of-the-line delivery speeds across the world. Please do not be alarmed if our order arrives in more than 1 package. This is because we expedite orders whenever we can to speed up the delivery process.

Shipping to remote locations
Sannify is committed to providing customers with the best delivery service, which is why we are continuing to offer coverage to more parts of the world than any other company. As delays are highly possible, please allow additional time for delivery in addition to the estimated shipping time. 

Shipping to APO/FPO/P.O. boxes
We do not ship to APO/FPO addresses, P.O. box forwarders such as vPost, USA2ME, etc.

Undelivered packages
If a package is undeliverable and returned to us, we are unable to re-ship it without an additional shipment payment from the customer.

All undelivered packages will be processed as a return. Store-credit will be sent (excluding shipping costs amounting up to $30) to the customer's account.

Lost orders or packages
We are not responsible for your order or package once it transfers to the shipping courier, it is then their responsibility to deliver and handle concerns for shipping delays or lost packages. You will not be refunded for the purchase from us if the shipping courier loses the package.

Customs fees
Orders shipped to countries outside the United States may be subject to import taxes and customs duties levied by the destination country once the shipment enters the country.

We are not responsible for any customs restrictions, tariffs, or other regulations that may apply at customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

Shipping preferences 
Your shipping address can be modified on your checkout page. If you have a change to your shipping address after placing an order, you can send us an email. We ask that you contact us (smile@nufloss.com) to request for any modifications; please note, however, that once your order has shipped, we cannot make changes to the shipping address. 

Further inquiries
Please contact us if you require any additional information regarding shipping and tracking your orders at smile@nu-floss.com. Our support team is on hand 24/7 to assist you.

30-Day Smile Guarantee

Enjoy happier, healthier gums & teeth within 30 days or simply return it for a full refund.

100% Secure Payment

SSL-Secure Encrypted payments guarantee safe online shopping. We accept all major cards.

Free Worldwide Shipping

All orders are processed and shipped within 48 hours and delivered to you in 3 to 5 days.